novagrove Order & Shipping Policy

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Welcome to novagrove. We are committed to getting your grocery and kitchen essentials to you safely, swiftly, and with the utmost care. The following shipping policies are set forth to give you full visibility into every stage of your order — from the moment you check out to the moment it arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) will, whenever feasible, be handled on the same business day. Orders submitted after 2:00 PM EST or during the weekend will be handled on the next business day.
• Perishable Goods Handling: Items requiring temperature control are protected with purpose-built cold-chain insulation and are dispatched Monday through Thursday only, so that they are never held in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated transparently and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has departed from our facility. Slight delays may occur during peak holiday periods or in the event of severe weather.

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International Shipping

novagrove is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days following dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees assessed upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

As soon as your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If tracking updates have not appeared, or if you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to update your shipping address or change your order, please contact us within 1 hour of placing your order at [email protected].
• We will make every reasonable effort to honor change requests; however, once an order has been transferred to the shipping carrier, we are unable to alter the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged as a result of shipping delays, notify us within 48 hours of delivery with photographs, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: novagrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17742099974
• Physical Business Address: 1 ROUTE 6A, YARMOUTH PORT, MA 02675, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST