novagrove Terms of Service

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Welcome to novagrove. These Terms of Service ("Terms") set out the rules that apply when you visit or use the novagrove website, mobile platform, products, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to follow them.

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1. Acceptance of Terms

When you access or use any service offered by novagrove, you confirm that you have reviewed and understood these Terms, and that you agree to comply with them along with any laws and regulations that apply to you. Should you disagree with any part of these Terms, you must stop using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. In particular, you must not:
  • Submit fraudulent orders or engage in any deceptive activity;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without our permission;
  • Attempt to breach or undermine site security, data infrastructure, or other users' accounts;
  • Resell novagrove products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for all activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work hard to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, novagrove may correct the mistake and modify or cancel any affected order before it ships, refunding any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen details are provided for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novagrove's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to novagrove and is protected by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novagrove will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal claim, you agree to first submit any dispute arising out of or relating to these Terms or your purchase to novagrove's support team for informal resolution.

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9. Changes to These Terms

novagrove may update or modify these Terms at any time. When we make material changes, we will communicate them by posting the revised terms on our website. Continuing to use our website or services after any update means you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novagrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17742099974
• Physical Business Address: 1 ROUTE 6A, YARMOUTH PORT, MA 02675, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST